CANCELLATION BY THE PARTICIPANT
Credit card fees, and additional fees paid to us for deposits of accommodation, transport and luggage storage are not transferable or refundable. Please note that deposits on bookings are also non-refundable, but may be used as online credit towards future bookings. If you cancel your travel, you must pay us a fee of 50% of the value of the travel that was booked on your behalf and cancelled (“Cancellation Fee”). In addition, if a Service Provider charges us for the cancelled travel you must also pay us the amount that we are charged on your behalf by the Service Provider. It is, therefore, possible your cancellation fees could be up to 100% of the cost of the booking, regardless of whether travel has commenced (for example cancellations made within 24hrs of travel or certain flight bookings). The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence. If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less a 20% administration fee (“Admin Fee”). This full refund minus admin fee is subject to a fully refundable amount being given to AdventureJH from the supplier who is cancelling. We highlight here that all suppliers have different cancellation terms, and is on a case by case basis.
All refunds will occur in the local currency and will be refunded to the same card that payment was made with. If your credit card uses a different currency, the amount refunded may be different from the original amount paid due to exchange rate fluctuations. AdventureJH is not liable for these fluctuations, or any fees your bank charges.
Please note that in the case of Natural Disasters (e.g. flood, fire, cyclone, etc) many service providers do not offer any refund, hence we cannot provide a refund to you. We strongly recommend Travel Insurance to cover this situation. Where a refund or other payment applies, you may choose to transfer the whole cost of the tour to another tour. However, we may charge you a transfer fee of $30. Whilst we normally attempt to process refunds swiftly, situations (such as natural disasters) may result in up to 30 days processing time, due to high volume. By purchasing a cancellation insurance policy at the time of entry into these terms and conditions you can reduce all risk of being subject to various fees and unexpected costs as a result of unforeseen circumstances and changes. You in some cases can claim up to 100% of the associated costs/ fees incurred through the insurance provider, dependent on the terms of policy purchased. Cancellation Fee’s can vary from 20% to 100% for tour and bus bookings.
Please act responsibly and with respect on your travels. All service providers reserve the right to cancel bookings based on recommendation from another provider due to misconduct/misbehavior during another stage of their trip. AdventuresJH will treat this as any normal cancellation and charge a 50% cancellation fee, plus any service provider fees.
GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY ADVENTURESJH
A departure date for a tour offered by AdventuresJH will become a guaranteed departure when at least one booking secured by a valid deposit has been made on that departure.
AdventuresJH guarantees that all scheduled tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date tour and itinerary information is available on AdventuresJH’s website or by contacting AdventuresJH. Brochures and other printed materials displaying tour information and departure dates are subject to change may not be relied upon for purposes of this guarantee.
If a tour is cancelled by AdventuresJH before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from AdventuresJH:
(a) a substitute tour of equivalent or superior value; or
(b) a substitute tour of lesser value if no tour of equivalent or superior value is reasonably available and to recover from AdventuresJH the difference in price between the price of the tour originally purchased and the substitute tour; or
(c) a full refund of all monies paid for the cancelled tour.
AdventuresJH is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, AdventuresJH reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where a significant element of a tour as described cannot be provided after departure, AdventuresJH will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, AdventuresJH may provide you with a refund for unused products or services as determined in its discretion.